Getting an invoice you weren’t expecting can be worrying. Here’s how to check what the charge is for and what to do next.

1. Review The Invoice Details #

Log in to your AeroWave account and find the invoice in question. Check for:

• Service names and descriptions
• Invoice date and billing period
• Amount charged
• Any recent changes you or your team may have made (new services, upgrades, renewals)

2. Check Your Recent Activity #

Think about any recent changes or new purchases:

• Did you add or upgrade any services?
• Has a service auto-renewed recently?
• Has your billing cycle changed?

3. Avoid Paying Until You’re Sure #

If you believe the invoice is incorrect, do not pay it until you’ve confirmed the details with our support team. This helps avoid unnecessary refunds or account complications.

4. Contact AeroWave Support #

If you still don’t recognise the invoice or think there may be an error, please contact our support team as soon as possible. Please have the invoice number ready so we can help you.