If you have just created a new mailbox and received a “Mailbox does not exist” message, we know it can be a bit worrying. The reassuring news is that this is usually temporary and nothing to be concerned about.

As soon as you create a mailbox with AeroWave Hosting, you can start using it straight away. Webmail access, password changes and setting it up in your email client all work immediately.

Incoming email just needs a moment to catch up. It can take up to 30 minutes for our mail servers to start accepting new messages for a freshly created mailbox, although in most cases it happens much quicker than this. During this short window, you might receive a bounceback saying the mailbox does not exist. This is simply the mailbox finishing its setup in the background.

Once the update completes, everything will work normally without any action needed from you.

If 30 minutes have passed and you are still seeing the error, please get in touch with our Support Team. We are always happy to help and make sure everything is working as it should.