We know it can be worrying to see your account suspended, but don’t panic. We are here to help you get things sorted as quickly as possible.

We only suspend accounts when absolutely necessary as we understand how important your hosting services are to you and your business.

Why Accounts Might Be Suspended #

Suspensions sometimes happen to protect your services or keep your account secure. Here are some of the most common reasons:

• Missed Payments – We understand that many people are facing financial difficulties, and we always aim to be as flexible as possible. If payments are missed repeatedly and we haven’t been able to get in touch, a temporary suspension might be needed to protect your account but we’ll always work with you to get things back on track as quickly as possible.
  
  
• Policy Concerns – We may need to temporarily suspend an account if something in our hosting terms hasn’t been followed. This is never done to frustration you, or place blame, but to help keep your account safe and your services running smoothly. If this happens, we’ll reach out and guide you through the steps needed to resolve the issue so you can get back online as soon as possible.
  
  
• Security Concerns – If we notice anything unusual or suspicious that could put your account or data at risk, we may temporarily suspend your account to protect you and your business. This is done purely to keep your services safe. If a suspension occurs for security reasons, we’ll contact you promptly and guide you through the steps needed to secure your account and get everything back up and running

What You Can Do #

• Check Your Emails – We’ll usually send you a message explaining why your account was suspend and what steps you can take next. Make sure to check the email linked to your AeroWave account, including your spam or junk folder, so you don’t miss any important updates from our team.
  
  
• Getting Things Back On Track – Once you know why your account was suspended, you can follow our steps in our email on the steps needed to get everything running smoothly again. Whether it’s making a payment, updating your details, or taking a simple action, you’ll be back online in no time.
  
  
• Reach Out To Support – If you’re not sure why your account was suspended or just need some help figuring out the next steps, our friendly support team is here for you. Reach out to us, and we’ll guide you through what’s needed to get your services back up and running as quickly and smoothly as possible.
  
  
• Stay In Touch – If you are currently struggling with any challenges, such as financial difficulties or any personal matters, please let us know. We’re here to help and support you and can explore options like a temporary payment freeze, setting up a payment plan, or other flexible solutions to help keep your account running smoothly.

After Your Account Is Unsuspended #

Once the suspension has been lifted, all your services will return to normal. We also recommend taking a moment to check your billing and account details in case you need to update anything which will help prevent future interruptions.