Account & Billing

6 Sub Categories | 8 Docs

How To Add Contacts & Sub-Accounts To Your AeroWave Hosting

Last Updated: 2 September 2025

At AeroWave, you can add additional contacts or sub-accounts to your hosting account. This is helpful if you want to give colleagues or team members access to billing, support or other parts of your account without sharing your personal account credentials. Contacts vs Sub Accounts Contacts: Contacts are additional people you can add to your...

How To Change Your Company Name

Last Updated: 2 September 2025

If your business has recently rebranded or changed its legal name, it’s important to update your account so your invoices and account records stay accurate. Changing Your Company Name Your new company name will take effect immediately. Need To Change Your VAT Number Too? If your VAT number has changed with your company name, you...

How to Protect Your Account with Two-Factor Authentication (2FA)

Last Updated: 2 September 2025

At AeroWave, security isn’t optional – it’s essential. That’s why Two-Factor Authentication (2FA) is a mandatory part of securing your account. It ensures that even if your password is ever compromised, no one can access your account without your second layer of verification. We support both TOTP apps (like Google Authenticator or Authy) and YubiKey...

How to Recognise And Avoid Phishing Attempts

Last Updated: 2 September 2025

At AeroWave, keeping your account secure is one of our top priorities. While we work hard behind the scenes to protect your data, phishing remains a common threat and knowing how to spot it is just as important. This guide will help you recognise phishing attempts and confirm whether a message really came from us....

My Account Has Been Suspended – What Can I Do?

Last Updated: 2 September 2025

We know it can be worrying to see your account suspended, but don’t panic. We are here to help you get things sorted as quickly as possible. We only suspend accounts when absolutely necessary as we understand how important your hosting services are to you and your business. Why Accounts Might Be Suspended Suspensions sometimes...

Setting Your Account Security Question

Last Updated: 2 September 2025

At AeroWave, protecting your privacy and data is our top priority. That is why we always confirm who we are speaking to whenever you contact us. When you first create an account or make a purchase, you will be asked to set up a security question and answer. This allows us to quickly and securely...

What to Do If You Suspect Your Account Has Been Compromised

Last Updated: 2 September 2025

If you think someone may have gained unauthorised access to your AeroWave account, it’s important to act quickly. Whether it’s a password you’ve shared by mistake, unexpected changes to your services, or a suspicious login alert – this guide will walk you through exactly what to do. Signs Your Account Might Be Compromised You don’t...

Why Does AeroWave Require ID Verification for Some Accounts?

Last Updated: 2 September 2025

At AeroWave Hosting, we take your account security seriously. In rare cases, we may ask for a form of ID to help confirm ownership of an account or to protect our platform against fraud and abuse. We understand that sharing personal information can feel intrusive — that’s why we only request ID when it’s absolutely...

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