We all know calling some hosting providers for support can feel like a constant headache – stuck waiting forever with no end in sight. At AeroWave, we’re shaking things up. No more long queues or going through a thousand menus – just fast, friendly help that actually gets things done.

24/7 Support Availability #

Our support team is available around the clock via Live Chat and Phone, so you can get help whenever you need it – day or night.

We know how frustrating it can be to wait on hold in a long queue, especially when you need help quickly. After 5 minutes of waiting due to high call volumes, you’ll have the option to be transferred to one of our friendly receptionists. They will take a basic message and arrange for a prompt callback so you don’t have to wait on hold any longer.

Please note, for security reasons, our reception team cannot access your account details. When we call you back, a support agent will verify your identity before assisting further.

Email And Ticketing Response #

If you contact us via email or submit a support ticket, we aim to respond as quickly as possible. We will always acknowledge receipt of your message to give you peace of mind that your request is being processed. While response times can vary depending on the complexity of the issue, our goal is always to address your concerns as quickly as possible for you.

Priority and Urgent Requests #

When submitting a ticket, you have the option to set the priority to highest for urgent or emergency issues. These tickets are escalated immediately to our team for near-immediate response.

What Information To Provide #

To help us assist you efficiently, please have the following information ready when contacting support:

• Your support PIN (found in your AeroWave dashboard)
• Details about the issue you’re experiencing
• Any relevant account or domain information
• Steps you’ve already taken to try to resolve the problem

Providing this upfront helps us diagnose and resolve your issue faster.

Need Help? #

If you ever need help or have questions about our support process, reach out to us, we’re always here to help.