Terms of Service

5 Docs

Acceptable Use Policy

Last Updated: 2 September 2025

This acceptable use policy governs your use of the services we provide (“Hosting Services”). Your use of the Hosting Services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions. AeroWave may modify this Acceptable Use Policy at any time without notice....

AeroWave’s Complaints Procedure

Last Updated: 2 September 2025

We take all customer concerns seriously. If you are unhappy with any aspect of our service, we want to hear from you so we can resolve the issue quickly and fairly. Submitting A Complaint The most reliable way to raise a concern is by submitting a ticket through your AeroWave dashboard or emailing us. Please...

AeroWave’s VPS Service Level Agreement (SLA)

Last Updated: 2 September 2025

AeroWave Hosting guarantees 99.9% network availability per calendar month for our Virtual private Server (VPS) services, subject to the exclusions listed below: Exclusions The SLA does not apply to periods of service loss or degradation caused by: Definition of Network Unavailability Network service is considered unavailable only when the VPS and/or connectivity is completely inaccessible...

Report Abuse Policy

Last Updated: 2 September 2025

At AeroWave Hosting, we take the security and integrity of our hosting services seriously. If you notice any abuse of our services, such as spam, malware, illegal content, or misuse of server resources, we encourage you to report it promptly so we can investigate and take appropriate action. If you require this policy or the...

Respectful Communication Policy

Last Updated: 2 September 2025

At AeroWave, we are proud of our team and the support they provide to all of our customers. Our staff do not deserve abuse, harassment, or threatening behaviour under any circumstances. We have a zero-tolerance policy on abuse towards our team members. Expected Conduct From Our Customers We understand that technical issues or service concerns...

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