Your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This policy explains how we handle your data and the rights you have over it.

Who We Are #

AeroWave Hosting is a trading name of AeroWave Enterprises LTD, a company registered in England and Wales (Company Number 15152103), with our head office at 167 – 169 Great Portland Street, 5th Floor, London, W1W 5PF.

We are also registered with the Information Commissioner’s Office (ICO) under registration number ZB736864 demonstrating our commitment to handling personal data in accordance with UK data protection laws.

Information We Collect #

We may collect personal and business information to provide our services effectively. This includes:

• Company details for business accounts and secondary contacts (sub-users) only when provided by the main account holder.
  
  
• Information provided when filling in forms on our website, registering an account, purchasing services, or requesting additional support.
  
  
• Correspondence records from any social media channels you send to us.
  
  
• Telephone and video support recordings for training, quality, or diagnosing specific issues.
  
  
• Details of transactions and service fulfilment.
  
  
• Technical data such as operating system, browser type, pages visited, clicks, and domain names viewed.
  
  
• Marketing consent information if you opt-in to receive communications from us.
  
  
• Data shared with service providers, including our CRM, email marketing platforms and others to deliver services you have requested.
  

How We Use Your Data #

We use your information to:

• Register and manage your account.
  
  
• Process orders and fulfilment.
  
  
• Handle customer service enquiries and support requests.
  
  
• Notify you of any important changes, products, services, and marketing (with your consent)
  
  
• Carry out our contractual obligations with you.
  
  
• Conduct marketing and statistical analysis.

We never sell your personal data to third parties. Data is only ever shared when required by law or in accordance with our Law Enforcement Policy

Data Retention #

We retain personal data only as long as necessary for the purposes it was collected, unless otherwise required by law. Specific retention periods include but not limited to:

• Invoice And Financial Records – These are securely stored for a minimum of six years to comply with UK laws.
  
  
• Server Log Files – Logs containing technical data such as IP addresses and activity are rotated every 12 weeks, though anonymised data may be retained for longer to support system monitoring, security, and analytics.
  
  
• Infrastructure Backups – These are retained for up to 12 months to ensure business continuity and disaster recovery, whilst still protecting personal data privacy.

In the rare event a backup is restored after a deletion request, we make every reasonable effort to remove all personal data within 180 days, unless legal obligations require longer retention.

Your Data Rights #

You have the right to access, correct, or request deletion of your personal data. This includes:

• Accessing the personal data we hold about you.
  
  
• Requesting us to correct information we hold about you to ensure accuracy.
  
  
• Requesting us to delete or restrict some of the data we hold about you.
  
  
• Objecting to direct marketing communications from us.
  
  
• Requesting data portability where applicable.

For full guidance on making a subject access request, please follow our Your Data Rights. Photo ID may be requested to ensure your data is shared securely.

Third-Party Links #

Our site may contain links to third-party websites, services, or content, including those of our partners, advertisers, or affiliates. We are not responsible for the privacy practices of these third parties. We encourage reviewing their privacy policies before providing personal data.

Third Party Hosting Providers #

To provide our services, some of your data, including website content, emails, hosting, and domain registration information, may be processed or stored by trusted third-party hosting providers. We carefully select providers who meet high standards of security and privacy. We also review their policies before using their services to ensure your data is handled safely and responsibly. You can feel confident that your information is protected at all times.

Changes To This Policy #

We may update this Privacy Policy periodically. Any changes will be published on this date with the date of the latest revision. Please review regularly to stay informed.