At AeroWave, we take your privacy seriously. You have clear rights over the personal information you provide to us, and we are committed to being transparent about how we handle your data.
You can request access to the personal information we hold about you, ask for corrections if it’s inaccurate, request deletion where legally permitted, restrict how it’s processed, or obtain a copy in a portable format. These rights help your stay in control of your information and ensure it is used responsibly.
Requesting Your Data #
You have the right to find out if we are using or storing your personal data. This is called The Right Of Access.
You can request a copy of what we hold about you, this is also known as a Subject Access Request (SAR).
Exercising these rights allows you to manage your information and ensure it is accurate and used appropriately.
How To Make A Request #
To submit a subject access request, please submit a support ticket through your portal. Include Your Support PIN so we can securely access your account.
When submitting your request, please clearly specify which right you are exercising, whether it is accessing, correcting, deleting, restricting, or obtaining a copy of your personal data. Providing as much detail as possible helps us process your request quickly and accurately.
In some cases, we may ask you to provide a photo ID or other verification documents to confirm your identity. This ensures that personal data is only disclosed to the rightful owner and protects your information from unauthorised access.
If you require the information in an accessible format, such as large print, audio, or another alternative format, we are happy to accommodate your needs. Please let our team know which format you need it in so we can make sure it is accessible for you.
Response Times #
We aim to respond to all requests as quickly as possible. In line with the Information Commissioners Office (ICO) guidance, we will respond no later than one calendar month from the day we receive your quest.
If your request is particularly complex, or if you submit multiple requests, we may take up to three calendar months to respond, starting from the day we receive your quest. We will keep you informed of our progess.
