At AeroWave Hosting, we take the security and integrity of our hosting services seriously. If you notice any abuse of our services, such as spam, malware, illegal content, or misuse of server resources, we encourage you to report it promptly so we can investigate and take appropriate action.

If you require this policy or the reporting process in an accessible format, please let us know. We are committed to making it easy for all customers to raise concerns and report issues.

What Constitutes Abuse #

Abuse can include, but is not limited to:

• Hosting illegal or harmful content
  
• Sending unsolicited bulk emails (spam)
  
• Hosting malware, phishing, or other malicious files
  
• Exploiting server resources in ways that disrupts services for other customers
  
• Any activity that violates our Acceptable Use Policy

How To Submit A Report #

To report suspected abuse, please use our Abuse Report Form. While submitting, we encourage you to include as much detail as possible to help us investigate efficiently:

• The domain or service affected
  
• The nature of the abuse
  
• Any evidence you can provide (screenshots, URL’s, logs, etc.)

Providing detailed information helps us resolve issues quickly and effectively.

What Happens Next #

Once we receive your report, our operations team will review it carefully to fully understand the situation and determine whether it falls under our Acceptable Use Policy. If needed, we may contact you for additional details or clarification to ensure we have all the necessary information to investigate effectively.

We will investigate the reported issue thoroughly, which may include reviewing server logs, checking associated accounts and assessing any potential impact to other customers.

Based on our findings, we will take appropriate action, which may include:

• Notifying the account holder of the issue and requesting corrective action
  
• Temporarily suspending the service to prevent further abuse
  
• Escalating to the relevant authorities if illegal or harmful activity is involved.

Throughout the process, we will keep your report confidential and to handle it professionally and transparently. Please note that, while we strive to resolve reports promptly, complex cases may take longer to investigate fully.