At AeroWave, the security and privacy of your data is extremely important to us. Whilst we take every precaution to protect our systems and your information, we want to be transparent about how we handle any potential security incidents.

Luckily we have not experienced a data breach to date, and we remain committed to maintaining this strong strack record.

What We Do To Prevent Breaches #

We take a multi-layered approach to protecting your data and our systems. This includes:

• Encryption – All sensitive customer data is encrypted both in transit and at rest, helping prevent unauthorised access.
  
  
• Access Controls – We strictly limit who can access systems and data, using role-based permissions and secure authentication.
  
  
• Monitoring and Logging – Our systems are continuously monitored for unusual activity, with logs maintained to detect and investigate potential issues.
  
  
• Regular Security Audits – We perform routine audits of our infrastructure and software to identify and address vulnerabilities before they can be exploited.
  
  
• Employee Training – All team members receive ongoing training on best practices for security, data protection, and recognising potential threats.
  
  
• Software Updates and Patching – We ensure that all software, including servers and applications, is kept up to date to protect against known vulnerabilities.
  
  
• Disaster Recovery Planning – Our backup and recovery processes are designed to restore services and data quickly in the unlikely event of a failure or incident.

These measures are designed to minimise the risk of a data breach and demonstrate our commitment to keeping your information safe.

What Happens In The Event Of A Data Breach #

If a security incident occurs that affects customer data, we take immediate steps to contain the issue and prevent further impact. This includes:

• Investigating the source and scope of the breach.
  
  
• Securing any affected systems or accounts.
  
  
• Evaluating the type of data involved and potential risks
  
  
• Implementing migration measures to reduce any impact

Notification To Customers #

We are committed to keeping our customers informed. If your personal or account data is affected, we will notify you as soon as reasonably possible. Notifications may be provided via your registered email or through a support ticket, and will guide you on any actions you should take to protect your information.

Regulatory Reporting #

If required by law, we will notify the Information Commissioner’s Office (ICO) and take any necessary steps to comply with data protection regulations. AeroWave Hosting is registered with the ICO under registration number ZB736864.

Learning And Improving #

After an incident, we review our security procedures to ensure we strengthen our systems and reduce the risk of future breaches. We are committed to continual improvement and transparency in how we protect your data.